Shopping Information
What are your shipping options and times?
We offer Standard Delivery (2-3 business days) which is FREE for orders over £150 or £4.95 otherwise. We also offer Overnight Delivery (£14.95) and Nominated Day Delivery (£9.95).
Do you offer international shipping?
Currently, our specified rates and free shipping offers are focused on the UK. For international inquiries, please contact us at info@itsroop.com.
Are your products authentic?
Yes, all items sold are 100% authentic, sourced directly from trusted suppliers and luxury resellers.
Payment Information
What payment methods do you accept?
We accept secure payments through SumUp, including VISA, Mastercard, Maestro, American Express, and more.
Is my payment information secure?
Yes, we use encrypted payment processing and a secure SSL website. We do NOT store your full card information.
Order Returns
What is your return policy?
We offer a free-of-charge 7-day return policy within the UK. Items must be unused, in original packaging, with tags intact.
How do I start a return?
To initiate a return, email us at info@itsroop.com with your order number and reason for return. We will provide a prepaid return label.
When will I receive my refund?
Refunds are typically processed to your original payment method within 3–7 working days after we receive and inspect the returned item.
